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Bureau Vallée Saint-André

An after-sales service app: customers report their fault online, get a tracking code and follow their repair in real time.

Bureau Vallée Saint-André

The need

The store wanted to simplify after-sales service: for its customers, who drop off equipment for repair, and for its team, who follow each case from intake to hand-back.

What we built

A dedicated web app. Customers report their fault online and receive a unique code, drop their equipment off in store, then check the progress of the repair at any time. The team has an agent area to process cases, from drop-off to hand-back.

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